Standard ISO 19011, ISO 17021-17023

Tip: Ovde je dat sadržaj samog standarda, koji ilustruje prirodu podrške koju standard ISO 19011 daje ISO 9000 i srodnim standardima. Standard ISO19011 je u suštini bio posvećen metodologiji provere i proverivačima. Nasledio je ISO10011-13, standarde koji su na samom početku postavili neka osnovna pravila za provere i proverivače, kako bi se uopšte omogučilo proveravanje. masovnost provera je međutim, učinila da ovaj standard naravno nije dovoljan za postavljanje svih potrebnih pravila, pa se onda uspostavljaju i standardi ISO17021, ISO17022 i ISO17023 koji postaju obavezujući za akreditovane sertifikacione kuće. Kroz izmene ovih standarda ISO organizacija postavlja stroga pravila za realizaciju provera, a možemo samo pomenuti da se vremenom postavljaju sve strožija pravila za kompetentnost proveravača (auditora).

STANDARD ISO 19011:2011, Contents:

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Principles of auditing
5 Managing an audit programme
5.1 General
5.2 Establishing the audit programme objectives
5.3 Establishing the audit programme
5.4 Implementing the audit programme
5.5 Monitoring the audit programme
5.6 Reviewing and improving the audit programme
6 Performing an audit
6.1 General
6.2 Initiating the audit
6.3 Preparing audit activities
6.4 Conducting the audit activities
6.5 Preparing and distributing the audit report
6.6 Completing the audit
6.7 Conducting audit follow-up
7 Competence and evaluation of auditors
7.1 General
7.2 Determining auditor competence to fulfil the needs of the audit programme
7.3 Establishing the auditor evaluation criteria
7.4 Selecting the appropriate auditor evaluation method
7.5 Conducting auditor evaluation
7.6 Maintaining and improving auditor competence
Annex A (informative) Guidance and illustrative examples of discipline-specific knowledge and skills of
auditors
Annex B (informative) Additional guidance for auditors for planning and conducting audits
Bibliography.