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Standard ISO 19011

Tip: Ovde je dat sadržaj samog standarda, koji ilustruje prirodu podrške koju standard ISO 19011 daje ISO 9000 i srodnim standardima. Standard ISO19011 je u suštini bio posvećen metodologiji provere i proverivačima. Nasledio je ISO10011, standarde koji su na samom početku postavili neka osnovna pravila za provere i proverivače, kako bi se uopšte omogučilo proveravanje. masovnost provera je međutim, učinila da ovaj standard naravno nije dovoljan za postavljanje svih potrebnih pravila, pa se onda uspostavljaju i standardi ISO17021, ISO17022 i ISO17023 koji postaju obavezujući za akreditovane sertifikacione kuće. Kroz izmene ovih standarda ISO organizacija postavlja stroga pravila za realizaciju provera, a možemo samo pomenuti da se vremenom postavljaju sve strožija pravila za kompetentnost proveravača (auditora). Poslednja verzija ISO19011:2018 donosi nešto blažih novina, recimo na teme davanja značaja i većem uključenju “rysk-based thinking”-u tehnike provere, prilagođavanje HLS strukturi i većem prisustvu integrisanih sistema, kao i osveženi pristup vezan za kvalifikacije auditora itd.

STANDARD ISO 19011:2018, Contents:

Foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Principles of auditing

5 Managing an audit programme

5.1 General

5.2 Establishing audit programme objectives

5.3 Determining and evaluating audit programme risks and opportunities

5.4 Establishing the audit programme

5.4.1 Roles and responsibilities of the individual(s) managing the audit programme

5.4.2 Competence of individual(s) managing audit programme

5.4.3 Establishing extent of audit programme

5.4.4 Determining audit programme resources

5.5 Implementing audit programme

5.5.1 General

5.5.2 Defining the objectives, scope and criteria for an individual audit

5.5.3 Selecting and determining audit methods

5.5.4 Selecting audit team members

5.5.5 Assigning responsibility for an individual audit to the audit team leader

5.5.6 Managing audit programme results

5.5.7 Managing and maintaining audit programme records

5.6 Monitoring audit programme5.7 Reviewing and improving audit programme

6 Conducting an audit

6.1 General

6.2 Initiating audit

6.2.1 General

6.2.2 Establishing contact with auditee

6.2.3 Determining feasibility of audit

6.3 Preparing audit activities

6.3.1 Performing review of documented information

6.3.2 Audit planning

6.3.3 Assigning work to audit team

6.3.4 Preparing documented information for audit

6.4 Conducting audit activities

6.4.1 General

6.4.2 Assigning roles and responsibilities of guides and observers

6.4.3 Conducting opening meeting

6.4.4 Communicating during audit

6.4.5 Audit information availability and access

6.4.6 Reviewing documented information while conducting audit

6.4.7 Collecting and verifying information

6.4.8 Generating audit findings

6.4.9 Determining audit conclusions

6.4.10 Conducting closing meeting

6.5 Preparing and distributing audit report

6.5.1 Preparing audit report

6.5.2 Distributing audit report

6.6 Completing audit

6.7 Conducting audit follow-up

7 Competence and evaluation of auditors

7.1 General

7.2 Determining auditor competence

7.2.1 General

7.2.2 Personal behaviour

7.2.3 Knowledge and skills

7.2.4 Achieving auditor competence

7.2.5 Achieving audit team leader competence

7.3 Establishing auditor evaluation criteria

7.4 Selecting appropriate auditor evaluation method

7.5 Conducting auditor evaluation

7.6 Maintaining and improving auditor competence

Annex A (informative) Additional guidance for auditors planning and conducting audits

Bibliography